RETURN & REFUND PROTOCOL

01. ALL SALES ARE FINAL

Due to the nature of our on-demand manufacturing process and our 51% direct-action donation model, LER Genesis does not accept returns, refunds, or size exchanges for buyer's remorse.

Each garment is sent to production at the exact moment your payment is cleared. By completing your purchase, you agree to these terms. Please review our sizing charts carefully before confirming your order.

02. DEFECT & WARRANTY PROTOCOL (UNBOXING)

The only exception to our final sale policy is if the garment arrives with a factory defect or damage incurred during transit. To validate this warranty, we operate under a strict Video Unboxing Protocol.

To be eligible for a replacement or a full refund, you must meet the following criteria:

• You have a maximum of 7 calendar days from the date the carrier marks the package as "Delivered" to report the issue.
• You must provide a continuous, uncut video opening the original shipping package, clearly showing the defect on the garment.
• The item must be unworn, unwashed, and in the exact condition you received it.

03. HOW TO SUBMIT A CLAIM

If your order qualifies under our Defect Protocol, please contact our support team immediately at thelergenesis.info@gmail.com.

Include the following in your email:

• Your Order ID (The cryptographic hash provided at checkout).
• The uncut unboxing video attached or linked (via Google Drive, Dropbox, etc.).
• A brief description of the defect.

If your claim is validated by our team, LER Genesis will cover all return shipping costs and immediately process a replacement or a full refund to your original payment method.